The Information Technology Infrastructure Library (ITIL) defines the organisational structure of the UK Government’s Office of Government Commerce (usually known as the OGC). These can be obtained from TSO Books, the publishers. If you want to enjoy learning about Service Management and ITIL®, and save 15 % in the process find out more about our special deal. ITIL Lifecycle Publication Suite Books [Office of Government Commerce] on *FREE* shipping on qualifying offers. The new core ITIL titles have .

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The Board includes representatives from interested parties within the community around the world. It offers a top level introduction to understanding the Service Lifecycle and each of the five components of the Lifecycle to help candidates pass the foundation exam and the Version 2 to Version 3 Bridging Exam. More generally, Service Strategy focuses on helping IT organizations improve and develop over the long term. Retrieved on from http: Please try again later.

I don’t believe I would have passed the exam just from the book alone. Quality control during the development and implementation of new hardware and software is also the responsibility of Release Management.

Another excellent official OGC material.

ITIL – Wikipedia

Availability management addresses the ability of an IT component to perform at an agreed level over a period of time. If there is a direct solution, it attempts to resolve the incident at the first level.


Use of any trademarks on this website is not intended in any way to infringe on the rights of the trademark holder. In [46] Pink Elephant released its PinkVerify assessment service, the [47] version assesses a software tool against ITIL terminology, definitions, functionality and workflow requirements for the following 15 ITSM processes: Despite the massive reduction in production costs they don’t cost any less than a printed book.

Would you like to tell us about a lower price? As far as I can tell there are no limits on how many copies you can have, just how many computers you can see those copies on.

It is not just about reactive measures, but also about proactive measures — reducing the risk of a disaster in the first instance. As discussed in my review of this bookit is even simpler than the Official Introduction, and has the benefit of being half the price.

Certain identity management processes execute policies defined in Security Management. Excellent print quality and text, well proof read and written. The content quality of the book makes it an excellent companion iti another ITILv3 study guide such as those from Ivanka Menken. Problem management aims primarily to find and resolve the root cause of a problem and thus prevent further incidents; the purpose of incident management is to return the service to normal level as soon as possible, with smallest possible business impact.

ICT operations may often work closely alongside incident management booka the service desk, which are not-necessarily technical, to provide an ‘operations bridge’.


Lack of availability – I went to a Barnes and nobles and a couple of other stores. It contains most if not all of the content of the Five in just one book and at an eleventh of the price!

About the ITIL V3 Books

In addition, the single-process practitioner certifications that were offered by OGC for ITIL Version 2 have now been replaced and the offering expanded by what are known as complementary certifications. Superficial elements include the size of the book – Very handy and fits in portable pouches Note: The objective of incident management is to restore normal operations as quickly as possible with the least possible impact itik either the business or the user, at a cost-effective price.

I wanted to acquire market place acknowledgments for my skill and choose to get certified. Removing Google a little.

Get fast, free shipping with Amazon Prime. I did a Element K course and used this book as a reference.

ITIL – IT Service Management

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The high-level activities include:. I used nothing else but this book so it’s truly a testament to how good this book is. There’s a problem loading this menu right now.